Bwin was founded in 2001 under the licensing and regulating authority of Gibraltar, and since then they’ve grown to be one of the largest sportsbook’s in the world. In March 2011 Bwin merged with PartyGaming, however the two sportsbook’s are still being run separately. Despite a rather unsatisfying customer support Bwin has managed to claim a lot of customers by, among others, having a loyalty point and VIP club. The B’inside, as the club is called, gives players the opportunity to accumulate player points while playing. Take notice, however, that you have to place bets for a decent amount before your points will have any actual value.
Bwin focuses not only on football but also on a wide variety of sports around the world. Bwin relies heavily on their variety of further and special bets. An ordinary Premier League match will, apart from the classical 1X2 odds, almost always have more than 40 further bets available. To name a few: Goal scorers, handicap, half-time result, goal bets, over/under. On highly featured matches such as the Champions League knock-out phase or internationals there are sometimes more than 100 further bets to decide from.
Less covered matches and leagues usually have 10-18 further bets. It is not possible to play Asian handicap on Bwin.
Bwin has a well-integrated live betting system with a rich variety of bet selections. The platform on their homepage works perfectly regardless the sport you are betting on. When live betting there are up to 30 further bets available. There are games available around the clock, and when playing at Bwin you have the benefit of being able to watch a lot of the games through the Bwin stream. The quality is great.
Sometimes Bwin set the wrong odds, and afterwards they allow themselves to pull back the odds - something they may do without further ado. That is a big weakness.
At Bwin there is a live streaming service available. They primarily show football matches, but there are some other sports represented as well, e.g. tennis and basketball. The quality of the stream is excellent.
Bwin does an excellent job of putting odds out on the market as quickly as possible. The odds they provide - thereby meant the pay-out ratio they offer - is however not that impressive. Bwin’s pay-out ratio has been among the worst in the business for some time, lately though they have been fighting their way up the ladder. Almost every sportsbook on the market give a pay-out ratio of 89-95%, and you only have to go a couple of years back to see Bwin scrape the bottom with a mere 90,5%. Today, however, they provide 92.7%, which is a decent pay-out ratio. The amount of further bets Bwin provides does compensate for the average pay-out ratio offered. Actually, despite their relatively mediocre pay-out ratio, Bwin often provides the market value odds in individual sports such as tennis, badminton, cycling and others.
At Bwin you have the option of sending them an e-mail or grabbing your telephone and giving them a call.
There are several reasons to frown upon the Bwin support:
The response time varies a lot and is generally too slow.
Often your question will be met with a robot-like standard e-mail which rarely answers your customer question adequately.
The phone support is not toll-free.
They should probably hire some more support agents.
After entering the sportsbook site and pressing the promotions section, we were astonished to see a label saying: “Currently there are no promotions available, please come back later!” Seems like there is no bonus to be found at Bwin.com today!
The design is delicate and simple, and users generally should have no problem finding their way around the website. The usability is splendid.
A great feature is the ability to mark favorites (teams, leagues, players) and afterwards they show up in your ‘favorites’ section after logging in. This personal feature and easy-to-use player experience is definitely a great plus for Bwin.
Deposit / withdrawal
When depositing you can use VISA, VISA Electron or Mastercard – Mastercard however cannot be used to withdraw funds. Bwin also allow bank transfers, Neteller or Moneybookers.
Unfortunately there is a 2% charge on deposits with credit cards. There are no transaction fees if using the other possibilities.
Funds withdraws are at your disposal after 1-3 working days.
At the first withdrawal you may have to send identification of some sort.
Great variety of games and bets offered, especially when it comes to live betting. The pay-out ratio is mediocre. The support is not good. The reaction time of the support is slow and they don’t always provide adequate answers. If you are a high stakes player this is without questioning a great bookmaker for you, since their VIP and loyalty program awards loyal players with deep pockets very well.